Frequently Asked Questions
All answers of your un-asked questions
What is the refund policy for booked services?
When a confirmed booking is cancelled anytime BEFORE a courier has been allocated you will incur our standard cancellation fee of £30.00 excluding Vat. Any balance remaining will be credited back to the cardholder account.
When a confirmed booking is cancelled AFTER a courier has been allocated you will incur a cancellation fee for the cancelled booking equivalent to 50% of the original booking amount including Vat. You would be entitled to a 50% refund of the original booking charge. If an alternative vehicle was supplied to fulfil the service we will refund the difference between the booked service charge and the alternative vehicle based on a standard same day service charge
What happens when an alternative vehicle is supplied?
If for any reason we are unable to supply the requested vehicle on a booking we will automatically upgrade the booking to a Dedicated Service and allocate an alternative vehicle which may be closer (nearer) to the collection point. You may be entitled to a partial refund of the booking fee through our policy above
Can I get a quote online?
Yes, Our website will provide you with a real-time live quote with an option to select the mode of transport you’d prefer
Can I book a same day courier over the phone?
Yes. Just call 0203 813 4080 to speak to a dedicated member of our customer service team.
Can you make multiple drops on one booking?
Yes, for a bespoke multi drop service, please call 0203 813 4080 to have this request fulfilled.
Can you book a wait and return courier service online?
Yes, for a wait and return service, just select Wait & return option on the booking page
Which method of payments do you accept?
We accept all major credit and debit cards securely online via SagePay
Do I need to set up an account to book a same day courier?
No, you do not require an account to book any service. Our online quote app can instantly price any delivery service online. Our payment gateway through Sage Pay accepts all major credit or debit cards. You can request a quote and book online 24 hours a day by going to our Live quote portal. You can also quote and book any service by phone by calling our booking freephone number 0203 813 4080. If you wish to register for an account, please register your business for instant access to all our services
Why should I open an account?
The process of applying a credit account with us is quick and easy and helps you to minimise the length of time spent on booking future same day express collections with us. Furthermore online accounts benefit from instant quote and booking system, the full range of accounting reports, used address details and instant access to previous bookings with all address contact information
Do you offer nationwide delivery?
Yes, we can deliver your parcels, pallets and important documents and packages across the UK mainland and parts of Europe.
From London to Cornwall or Manchester to Bournemouth, we can deliver your goods the same day
Should I package my items?
Our preference is that all goods are well packaged and sharp protruding edges should be protected, this will reduces the risk of damage to other items sent during transit
Are you able to transport any goods?
We are able to deliver most items due to the nature of a same day delivery, although naturally there are some items that we cannot transport for obvious reasons, for example radioactive waste, live animals, blood, organs and other items may be due to their high value
When is your customer service team available?
Customer services are available Monday to Friday from 8.00 am and 6.00 pm. If you wish to make a booking of these hours please visit our website for instant booking access 24 hours a day.
How do I track my parcel to on same day delivery?
After completing your order you are provided with Unique Order Id so you can track your order id with uk dispatch.
How do I send a parcel for next day delivery?
Just go to Uk Dispatch website and Enter your pickup and drop off postal code and make payment.
Can I use Ukdispatch as an eBay auction collection and delivery service?
How does ukdispatch courier service work?
Its completly User friendly and easy to use. just enter your pickup and drop off details click get quote button and make payment with your credit card or paypal.
Help me with my same day courier enquiry ?
Our Customer service support services will be happy to assist you.Please send your queries at email@example.com .
What couriers can I book?
Any Type of Package .
Do you offer extended liability if I send a parcel for same day delivery?
to Send a parcel today - if I book early can I arrange collection?
Can I see how much I can save compared to Post Office prices?